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The people who need services most are often the people who find them hardest to access.
People may not have a choice when using online services, so it’s important they work for everyone.
Think about digital access from the start
In 2018, the Australian Bureau of Statistics reported:
- 4.4 million (just under 1 in 5) Australians living with disability
- 3.9 million (about 1 in 6) Australians aged 65 years and over
But good accessibility practices don’t just apply to older Australians or people with a permanent, temporary or situational disability:
- 29% of Australians live in small towns with populations of less than 10,000 people
- 29% of people living in Australia are born overseas
- 46% of Australian adults had low literacy skills (2006 Adult Literacy and Life Skills Survey)
Different needs, different times
All of us will have different needs at different times and in different circumstances.
- a person with vision impairment who requires a screen reader to navigate or contribute to a web page
- older people with changing abilities due to ageing
- users of mobile devices
- people with “temporary disability” such as a broken arm or lost glasses
- people using a slow internet connection
- people using limited or expensive bandwidth or who live in regional areas
- people using older internet devices that may not be running the latest software versions
- people whose first language isn't English
- people in a situational crisis - for example: needing emergency support
Last update: 15 January 2020, minor edits.