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The people who need services most are often the people who find them hardest to access.

People may not have a choice when using online services, so it’s important they work for everyone.

Think about digital access from the start

In 2018, the Australian Bureau of Statistics reported:

But good accessibility practices don’t just apply to older Australians or people with a permanent, temporary or situational​ disability:

Different needs, different times

All of us will have different needs at different times and in different circumstances.

For example:

  • a person with vision impairment who requires a screen reader to navigate or contribute to a web page
  • older people with changing abilities due to ageing
  • users of mobile devices
  • people with “temporary disability” such as a broken arm or lost glasses
  • people using a slow internet connection
  • people using limited or expensive bandwidth or who live in regional areas
  • people using older internet devices that may not be running the latest software versions
  • people whose first language isn't English
  • people in a situational crisis - for example: needing emergency support

Next page: Why everyone benefits

Last update: 15 January 2020, minor edits.