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You should make sure the non-digital parts of your service are accessible.

For example, make sure that users who are deaf or have a speech disability have a way to contact you (by text, email or in-person with a sign language translator or lip reader).

If you have to send out letters as part of your service, make sure you can also provide these in alternative formats that are accessible.

For example:

  • large print
  • sign language
  • braille
  • audio CD

Plain-language and easy read

Make your written information is easy to understand for everyone by using:

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Last update: 22 December 2019, editorial review.