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The people who need services most are often the people who find them hardest to access.
People may not have a choice when using online services, so it’s important they work for everyone.
Digital inclusion helps us reach as many people as possible in our diverse community.
- 4.4 million (just under 1 in 5) Australians living with disability
- 3.9 million (about 1 in 6) Australians aged 65 years and over.
Permanent disability and changing abilities due to ageing can make it difficult to use digital services.
Examples of permanent disability include:
- sensory – loss of sight or hearing
- intellectual – difficulty learning or understanding
- physical – restriction in physical activities
- acquired – head injury, stroke or acquired brain injury.
But good accessibility practices don’t just apply to older Australians or people with a permanent disability.
All of us will have different needs at different times and in different circumstances.
Temporary impairments, or sometimes a persons current situation, can present similar difficulties as a permanent disability.
- a broken arm or lost glasses
- a short-term illness
- sun glare on a mobile device making poor contrast text hard to read
- people living in regional Australia who only have access to a slow internet connection
- people using limited or expensive bandwidth
- people using older internet devices that may not be running the latest software versions
- people whose first language isn't English
- people in a situational crisis - for example: needing emergency support.
The Australian Taxation Office provides more information about:
- Australia’s diversity
- Aboriginal and Torres Strait Islander peoples
- Inclusive language
- People with disability or impairment
- Digital literacy
- Different ways people connect.
See the Australian Government Style Manual for guidance on the use of culturally appropriate and respectful language.