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Captions and transcripts benefit everyone. Transcripts mean easier production of subtitles in a number of languages and also improve the indexing of online content.
Improved indexing means improved search engine optimisation and discoverability of government online content.
- Sudo is hearing-impaired and cannot rely on audio.
- Mia is a non-native English speaker and has difficulty understanding video.
- Lyla-Mae is watching a video but cannot listen to the audio due to being in a teleconference.
Transcript and caption guide
Such as a podcast or radio interview: provide a transcript.
Such as training videos: provide a transcript and captions.
- Include in the transcripts and captions the spoken information and sounds that are important for understanding the content.
- For example, [the Minister's phone starts ringing].
- Also include a description of important visual content.
- For example, [the Minister's enters the room].
For example, health and safety and compliance information, or situations.
The Australian Government recommends the inclusion of Auslan.
Steps to take
- Start with the World Wide Web Consortium's (W3C) video captions perspective page, it provides a great guide to best practice layout for embedded video, captions and an HTML transcript. W3C use Able Player for their embedded videos, YouTube is also a good option. Speak with your developer if you need help.
- Read the Australian Government Content Guide on types of content video and video accessibility.
- Make sure video captions synchronise to appear around the same time that they would be heard in the audio. Accurate captions must be provided so don’t rely 100% on auto-captioning or auto-transcript options. A good starting point is a production script or services like rev.com.
- To make video or audio transcripts available, link to it from the same place you link to or display your video or audio file.
- Learn more about why captions are so important for everyone. Watch World Wide Web Consortium's (W3C) short video about captions (48 seconds):
Web Content Accessibility Guidelines
- 1.2.2 Captions (Prerecorded) (Understanding 1.2.2)
- 1.2.3 Audio Description or Media Alternative (Prerecorded) 1.2.3 (Understanding 1.2.3)