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Captions and transcripts benefit everyone. Transcripts mean easier production of subtitles in a number of languages and also improve the indexing of online content.

Improved indexing means improved search engine optimisation and discoverability of government online content.

  • Sudo is hearing-impaired and cannot rely on audio.
  • Mia is a non-native English speaker and has difficulty understanding video.
  • Lyla-Mae is watching a video but cannot listen to the audio due to being in a teleconference.

Transcript and caption guide

Such as a podcast or radio interview: provide a transcript.

Such as training videos: provide a transcript and captions.

  • Include in the transcripts and captions the spoken information and sounds that are important for understanding the content.
    • For example, [the Minister's phone starts ringing].
  • Also include a description of important visual content.
    • For example, [the Minister's enters the room].

For example, health and safety and compliance information, or situations.

The Australian Government recommends the inclusion of Auslan.

Steps to take

  1. Start with the World Wide Web Consortium's (W3C) video captions perspective page, it provides a great guide to best practice layout for embedded video, captions and an HTML transcript. W3C use Able Player for their embedded videos, YouTube is also a good option. Speak with your developer if you need help.
  2. Read the Australian Government Content Guide on types of content video and video accessibility.
  3. Make sure video captions synchronise to appear around the same time that they would be heard in the audio. Accurate captions must be provided so don’t rely 100% on auto-captioning or auto-transcript options. A good starting point is a production script or services like rev.com.
  4. To make video or audio transcripts available, link to it from the same place you link to or display your video or audio file.
  5. Learn more about why captions are so important for everyone. Watch World Wide Web Consortium's (W3C) short video about captions (48 seconds):

  • Transcript and translations: video captions (W3C)

    • Supporting resources

    Web Content Accessibility Guidelines

    Next page: Social media

    Last update: 31 December 2019, the addition of W3C video.