Read time: 5 minutes 30 seconds

Launched on 16 May 2019 (Global Accessibility Awareness Day), South Australian Government’s Online Accessibility Toolkit (accessibility.sa.gov.au) is a free publicly available online resource.

On this page, you'll find out more about the journey.

Short introduction video

Transcript: video introduction

Planning, design and launch

  • Planning (discovery)

    To help guide delivery, we used the Australian Government's:

    To start, we conducted extensive research to identify leading international resources.

    Next, we ran a targeted 3-month survey.

    Survey reach and consultation

    The survey reached over 2,000 people and was open to:

    • South Australian Government staff
    • over 600 members from the South Australian disability sector
    • over 450 members of the South Australian Disability Engagement Group. This included people with lived experience of disability, family
      members and their support networks.
    • 50 members from the Local Government Access and Inclusion Network
    • visitors to the Developmental Educators Australia Inc. website
    • visitors to the Purple Orange website

    During discovery, we also:

    • listened to people with disability describe how they accessed online information
    • visited assistive technology users in their own home
    • consulted with families and support networks in the disability sector
    • worked closely with people in government
    • consulted with members of the public, private sector and not-for-profits

    This gave a deeper understanding of the:

    • the human need behind inclusive design
    • isolation and barriers people with disability face when trying to access online information
    • need for extra guidelines and support to sit with the policy

    Key partners

    Key partners during discovery included representatives from:

    • South Australian Government
    • Vision Australia Digital Access
    • 18F accessibility team (US Government)
    • Australian Government Digital Transformation Agency
    • University of Melbourne
    • Adelaide City Council
    • Royal Society for the Blind South Australia (SA)
    • Blind Citizens Australia Adelaide Branch (SA)
    • SA DeafBlind National Board
    • Department for Human Services (SA)
    • New South Wales Office for Digital Government
  • Design (alpha)

    In December 2018 we developed our wireframe.

    • We designed it to meet user need identified through the survey and consultation.
    • We followed this by developing our first prototype.
    • We based our prototype on the US Government's excellent 18F Accessibility for Teams.

    Our prototype then changed in response to:

    Co-design approach

    Feedback shapes the development of accessibility.sa.gov.au at all stages.

    • Every item of feedback reviewed from the consultation.
    • 150 unique items of feedback included in the final policy.

    In co-designing accessibility.sa.gov.au, we worked with many organisations and individuals.

    This included:

    • Vision Australia Digital Access
    • 18F accessibility team (US Government)
    • GOV.UK accessibility team (UK Government)
    • Australian Government Digital Transformation Agency
    • Blind Citizens Australia Adelaide Branch (SA)
    • Plain English Campaign
    • Australian cross-government communities of practice community. Reaching nearly 900 members from local, state and federal government in Australia.
    • intopia
    • Royal Society for the Blind (SA)
    • over 600 members from the South Australian disability sector
    • over 450 members of the South Australian Disability Engagement Group. This included people with lived experience of disability, family
      members and their support networks.
    • 50 members from the Local Government Access and Inclusion Network
    • South Australian community, including:
      • people with disability
      • people living in regional and remote areas
      • older South Australian's
      • people who did not speak English as their first language
      • usability testers
    • SA DeafBlind National Board
    • Disability Access and Inclusion Plan Committee
    • over 57,339 registered YourSAy subscribers through our 'Online Accessibility Policy' YourSAy engagement
    • social media campaign reaching 11,756 Facebook users
    • Edu Net Solutions
    • Adelaide City Council
    • City of Onkaparinga Council
    • Government Digital Experience Division team, Government of British Columbia (Canada)
    • Carers SA
    • Purple Orange
    • Adelaide Hills Therapy Hub
    • University of Melbourne
    • New South Wales Office for Digital Government
    • Information Access Group
    • Livestock SA
    • staff from across South Australian Government, in particular representatives from:
      • Department of the Premier and Cabinet
      • Department for Human Services
      • Office for Ageing Well, Department for Health and Wellbeing
      • Department of Industry and Skills
      • Department for Education
      • Equal Opportunity Commission
      • Department for Child Protection
      • Department for Primary Industries and Regions SA
      • TAFE SA
      • Education Standards Board
      • iWorkForSA
      • Housing SA
      • Department of Planning, Transport and Infrastructure
      • Health SA
      • the ICT and Digital Steering Committee
      • the Department of the Premier and Cabinet Diversity and Inclusion Advisory Committee

    Development attribution

  • Launch (public beta)

    This toolkit is now available in ‘beta’.

    This means we're seeking feedback, undertaking usability testing and checking accessibility.

    In beta we repeat the following steps:

    1. analyse
    2. restructure
    3. rewrite
    4. design and build
    5. release
    6. get feedback
    7. improve

    Following these steps helps deliver a toolkit that meets user need and is robust.

    Meeting accessibility standards

    We are currently reviewing this website. This review includes meeting the Web Content Accessibility Guidelines (WCAG).

    This work started in August 2019.

    Remote usability testing

    Remote usability testing is another example of how we work to meet user need.

    • Testers include people living in South Australia, interstate and overseas.
    • During testing, we receive feedback on our content, language, structure and design.
    • We placed importance on the feedback from people who did not speak English as their first language.

    We analyse feedback, make changes quickly, retest and repeat.

    By doing this, we:

    • gain valuable insight into what works well
    • make significant changes to what doesn't

    This type of testing also helps us identify future opportunities for improvement.

  • Easy read policy guide

    The South Australian Government Online Accessibility Policy is also supported by an easy read guide.

    Easy read is widely used for audiences with disability. It also has broader benefits. This is because easy read isn't designed to give a lot of background information.

    Easy read just gives the reader essential information on a topic.

    This information is made easier to understand by using:

    • simple language
    • short sentences
    • pictures to support the meaning of the words

    The guide was launched seeking public feedback on 28 September 2019. International Day for Universal Access to Information.

    Consultation reach

    Developed in partnership with Information Access Group. The Office for Digital Government also sought feedback from:

    • Australian cross-government communities of practice community. Reaching nearly 900 members from local, state and federal government in Australia.
    • UK Government accessibility group. Reaching all levels of government in the UK.
    • Accessibility Design Team, Department for Work and Pensions (UK Government).
    • Canadian Government.
    • Over 450 members of the South Australian Disability Engagement Group. This includes people with lived experience of disability, family
      members and their support networks.
    • Over 150 members of the South Australian 'digital inclusion and A11y accessibility' meetup group.
    • Office for Ageing Well, Department for Health and Wellbeing.
    • Vision Australia.
    • Government Digital Experience Division team, Government of British Columbia (Canada).

    Every item of feedback reviewed from the consultation and improvements made.

    Reusable solution

    The Office for Digital Government has developed an easy read webpage template.

    This was developed through working with:

    • Information Access Group
    • Accessibility Design Team, Department for Work and Pensions (UK Government)
    • Vision Australia

    An example is provided at our online easy read guide.

    The solution can now be used by all South Australian Government agencies using Website Design System.

Recognition, news and events

Help us improve

Tell us what you think, complete our feedback form:

  • contribute by telling us what you'd like to see included in the toolkit
  • tell us what training you need (and how you want it delivered)
  • tell us if something is wrong or out of date

You can also:

Last update: 21 August 2019, editorial review.