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Don’t assume that your users don’t have assistive technology needs.
Even if your product serves a small subset of users, any one individual may experience situational (working in a loud environment) or temporary disability (having an arm in a cast), or develop a more permanent one.
Why it's important
- This series of accessibility perspectives videos from the World Wide Web Consortium (W3C) demonstrate how accessibility can be essential for some, but useful for all.
- Video: make technology work for everyone (YouTube) provides a short introduction to digital accessibility. It also covers some of the reasons why it's so important.
Steps to take
- Include people with disability and older people in your research and usability testing.
- Understand diversity - be mindful that everyone has a wide range of preferences and abilities.
- Build accessibility into your project workflow.
- Profiles of users with disability (GOV.UK)
- Personas for accessible user experience (Rosenfeld Media)
- How to develop personas (usability.gov)