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Don’t assume that your users don’t have assistive technology needs.

Even if your product serves a small subset of users, any one individual may experience situational (working in a loud environment) or temporary disability (having an arm in a cast), or develop a more permanent one.

Steps to take

  1. Include people with disability and older people in your research and usability testing.
  2. Understand diversity - be mindful that everyone has a wide range of preferences and abilities.
  3. Build accessibility into your project workflow.

Supporting resources

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Last update: 21 August 2019, editorial review.